At OptiGlow Skincare LLC, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review our Refunds Policy below to understand your options.

1. Eligibility for Refunds

Refunds are eligible under the following conditions:

  • The product was purchased directly from www.optiglowskincare.com.
  • The product is returned within 30 days of the purchase date.
  • The product is unused, unopened, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Refundable Items

Refunds will not be issued for:

  • Products purchased on sale or with a discount code.
  • Opened or used products.
  • Items damaged due to improper handling or use by the customer.
  • Gift cards or promotional items.

3. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact Us: Email us at support@optiglowskincare.com with your order number and details about the product you wish to return.
  2. Return Authorization: Wait for a return authorization email with instructions on how to proceed.
  3. Ship the Product: Send the item(s) to the address provided in the return authorization email. Customers are responsible for return shipping costs.

4. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, we recommend returning the original item and placing a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photo of the issue. We will provide a replacement or refund, as appropriate, at no additional cost.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at support@optiglowskincare.com for assistance.

8. Contact Us

If you have any questions about this Refunds Policy, please reach out:

OptiGlow Skincare LLC
313 W Wolf Point Plaza Unit 5706
Chicago, IL 60654
Email: support@optiglowskincare.com

Thank you for choosing OptiGlow Skincare. We value your trust and are here to ensure you have a positive experience with our products!